Doug is not only the Director of Operations at Artisan Piano Services (the largest piano service business in the PNW) but he also helps coach our students at PTA! Doug has been around from Artisan’s beginning, helping to form the idea and philosophy of the company. As David & Adam Hayes' (PTA Instructors) father, he has been a truly instrumental figure in all major planning and organizing of the business. As Director of Operations, Doug’s responsibilities include all of the ‘fun’ things such as budgeting, business forecasting, and being a sounding board for new ideas and practices. Doug has wide and extensive experience in business management, sales and marketing, and Human Relations. His ability to counsel and coach others is what makes him truly irreplaceable. Doug and his wife Amy enjoy gardening, reading, and spending time with their growing number of grandbabies.