Field Repair Online Course

Learn from Jason Cassel, RPT, and master the most common in-home piano repairs — from sticky keys to buzzing strings — so you can boost your income on every service call.

$449 · Bundle and save!

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About This Course

Our Field Repair Course is the key to turning everyday tuning appointments into higher-paying service calls. Taught by international instructor Jason Cassel, RPT, this course walks you through the most common in-home repairs piano technicians encounter—like sticky keys, broken hammer shanks, buzzing strings, and more. With clear, professional instruction, you'll gain the confidence to tackle these issues on the spot, setting yourself apart as more than just a tuner. Most pianos need more than a tuning—this course ensures you’re ready to deliver real solutions and earn more doing it.

About The Course

The Field Repair course is designed for working piano tuners who want to step confidently into the role of full-service technician. Taught by Jason Cassel, RPT, this course focuses on the most common in-home repairs that every technician will encounter in the field — from buzzing bass strings and sticky keys to broken hammer shanks, missing dampers, and even hammer replacement. With this training, you’ll gain the hands-on knowledge needed to handle real-world repairs quickly and professionally, without relying on a shop environment or extended timelines.

To ensure clarity and real-life application, we’ve captured every repair technique using professional-grade videography and photography in our state-of-the-art studio. These high-quality visuals make it easy to see every detail of the repair process. By mastering these essential skills, you’ll set yourself apart as more than just a tuner — you'll become a true technician. And since many service calls involve at least one repair opportunity, this course will help you generate more income on your existing tuning appointments while delivering better service to your clients.

What Makes This Course Different

Our Field Repair Course stands in a class of its own—unlike anything offered by other online or correspondence schools. What sets us apart is our unwavering commitment to quality, clarity, and real-world application. This course is taught by one of the most respected names in the industry, Jason Cassel, RPT, whose expertise and reputation as an international piano technology educator bring unmatched credibility and depth to every lesson. To ensure that each repair technique is easy to understand and retain, our course is developed with the support of an in-house eLearning Specialist who holds a Master’s Degree in Education and has created course for ivy league universities as well as fortune 500 hundred companies around the world. This means every module is not only informative but structured in a way that promotes maximum learning and long-term retention.

We don’t just explain repairs—we show them in stunning detail. Using movie-grade videography and professional photography, we capture every step of the repair process with clarity rarely seen in piano tech training. From sticky keys to broken hammer shanks, students are guided through the most common in-home repairs with high-quality visuals and expert instruction. If you’re looking for a course that’s modern, well-organized, and truly designed to prepare you for success in the field, this is it.

Tuition and Time Frame

Each Field Course is available for $449 when purchased individually, with bundle discounts regularly advertised on our website. Once enrolled, students receive 5 years of unlimited access to the online course platform, where they can watch all instructional videos at their own pace, as many times as needed. These courses are designed for piano tuners who already have hands-on experience or have completed our flagship Piano Tuning & Repair Course.

In addition to long-term video access, students can download a PDF version of every lesson to keep for future reference—making it easy to revisit techniques anytime, even after their online access ends. Whether you're brushing up on skills or tackling a new challenge in the field, this flexible access ensures that the knowledge stays with you for years to come.

About the Instructor

Jason Cassel

Registered Piano Technician
Jason Cassel, RPT, currently serves as a piano technician for the renowned Brigham Young University School of Music in Utah, where he maintains and services a large and diverse inventory of performance and teaching pianos. He holds a Master of Arts in Piano Technology from Florida State University and a Bachelor of Music in Commercial Music from BYU. In addition to his role at BYU, Jason has worked as a senior piano technician for the Aspen Music Festival, one of the most prestigious summer music festivals in the world.

Throughout his career, Jason has received extensive manufacturer training from leading companies such as Steinway & Sons, Yamaha, Mason & Hamlin, and Renner USA. His technical expertise has led him to become a highly sought-after instructor, regularly teaching at Piano Technicians Guild (PTG) seminars and conventions across the United States. His classes consistently attract large audiences, and he is known for his clear, practical, and in-depth approach to piano technology.

Beyond his national teaching schedule, Jason has also taught piano technology internationally, sharing his knowledge with technicians around the world. He is the author of multiple books on piano technology and regularly contributes technical articles to the Piano Technicians Guild Journal, helping to advance the craft for both new and experienced technicians. His writings are widely respected for their clarity and depth, and have become valuable resources within the field.

Jason’s reputation as one of the most sought-after teachers in the piano technology community reflects not only his technical expertise but also his passion for education and mentorship. Whether working with students, colleagues, or fellow technicians, he is known for his generosity in sharing knowledge and his commitment to elevating the craft of piano technology worldwide.

Learn from Jason Cassel, RPT, and master the most common in-home piano repairs — from sticky keys to buzzing strings — so you can boost your income on every service call.

$449 · Bundle and save!

Advanced35 Videos

FAQ

What type of tools will I need?

Most experienced piano tuners, especially those who completed our Piano Tuning & Repair Course V4 and purchased the PTA tool kit, will already have many of these items on hand. Additional tools and supplies can be sourced from piano supply companies, hardware stores, or online retailers such as Amazon. PTA also sells a few of these tools individually as well as a basic tool kit and a pro tool kit. While not every item on the list is strictly required, we strongly recommend acquiring as many as possible to ensure you gain the full benefit of the course content.

TOOLS NEEDED:



Piano-Specific Tools
- Grand hammer head extractor
- Upright hammer head extractor
- Wire-bending pliers
- Key easing pliers
- Balance rail reamer
- Balance rail easer
- Flange screwdriver
- Hart spring tool


Pinning Tools
- Center pin extractor
- Center pins (various sizes)
- Flange bushing reamers (various sizes)
- Micrometer
- Side cutters
- Gram gauge


Stringing Tools
- Tuning lever
- Needle nose pliers
- Micrometer
- String (various sizes)
- Dummy pin
- Coil maker
- Tuning pin crank
- Flat nose pliers
- String hook
- Music wire cutters
- Coil lifter
- Brass rod
- Hammer


Glues and Lubricants
- Wood glue
- Elmer’s glue
- Protek CLP in a hypo oiler
- McLube
- TFL-50


Miscellaneous/Non-Piano Specific
Screwdriver
Wire brush
Vice grips
Clamps
Veneer
Heat gun
Thread
Magnetic pick-up tool
Shims or business cards
Crescent wrenches (x2)
Miscellaneous pieces of felt and leather
How long is the course?

The course is divided into four comprehensive lessons and is designed to take approximately 100 hours to complete, assuming the student fully engages with each exercise until mastery is achieved.
Are the videos downloadable?

All instructional videos are embedded directly within the course and are not available for download due to copyright restrictions. However, students receive five years of full access to the online course, including all video content. Additionally, each lesson includes a downloadable and printable PDF version that students can keep for long-term reference - even after their online access expires.
How much is tuition?

Each Field Course is priced at $449 when purchased individually, with discounted bundle packages regularly available on our website. Enrollment includes five years of unlimited access to the online learning platform, allowing students to view all instructional videos at their own pace. Additionally, every lesson is accompanied by a downloadable PDF version, providing a lasting resource for continued reference and review.
Who is this course for?

This course, like all of our Field Courses, was created for the everyday piano tuner looking to sharpen their skills and expand their service offerings. Whether you’ve just completed our flagship Piano Tuning & Repair V4 Course, have been tuning in the field for six months, or have decades of experience, this course is designed to meet you where you are and help you take your craft to the next level.